General Rules of the ChildZone Support

1) Read the Stickies: Many issues we see pop up on the forums are covered in our stickies and a quick glance in the relevant sticky can often resolve your problem without having to wait on a response to your forum thread which can often take hours.

2) Check the FAQ: We have a detailed Support site with FAQ articles covering many common and not so common issues experienced by our forum members: https://there4you.forumotion.co.uk/faq

3) Search the Forum: There is a good chance, if your issue is not covered in a sticky or FAQ article, that someone else has experienced the same problem in the past and made a post about it, searching the forum for an error number or some of your symptoms can often turn up some troubleshooting advice that may solve your problem.

4) Bumping: Please don't double/triple post. Your post need to be separated by 24 hours before bumping, replying or adding more information. Please use the edit button instead. If you've been told multiple times a warning will be issued to your account.

Making your Post

If the existing advice in the stickies, FAQ and forum didn’t manage to resolve your problem, or you have trouble following that advice, it is time to create a new forum post, and the following steps can help ensure speedy identification and assistance for your issue from both players and our support staff:

1) Write a descriptive subject: Letting forum members and Technical Support Staff know quickly and easily the sort of problem you have can greatly increase the likelihood and speed of an effective response. Use of categorization and part of any error messages you receive can be very effective, for example:

ChildZone Issue - I can't see this robot's text.

2) Describe the steps you have already taken: Now that you have checked the stickies, FAQ and searched the forum, let us know in your post that you have done that and what steps exactly you have already tried so that other people reading your post do not present you with possible solutions that you know are not of use.

3) Keep checking the forum: Keep looking at threads posted by other users to check if any others are experiencing similar problems. They may have tried some steps that may resolve your problem.


4) Provide relevant details: Please provide us with methods that you have already tried to resolve your problem, if you haven't please be sure to clear your cache folders. Here is a link that which will direct you to the tutorial which will show you how to clear your cache folder: http://there4youbullying.weebly.com/articlefirefoxinternet-explorechrome.html

5) Be patient: Response time on a forum is generally better measured in hours than minutes, our Support staff will do their best to answer as wide a range of forum posts as possible, but cannot respond to them all. If you have followed all of these steps though, chances are good that other players and our support staff will be able to help you.

Do not moderate other members: Moderating is reserved for staff members only. If you moderate another member A warning will be issued and the thread will be locked.


The following can result in your post being deleted or locked.

• Abusive language towards other users.
  
• Posting about topics that are already locked or deleted.
  
• Your post will be locked if you don't use English.
  
• When your problem has been solved. You'll usually see a green box which looks like this:
  
• Topic Solved & Locked

Topic Solved & Locked

Reserved...

Any questions or concerns please post here!